CryoConcepts Returns Policy – ALL PRODUCTS


30 Day Return Policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund with 30 days of your date of purchase.  We will send you a refund after we have received your returned product.  The customer will be responsible for the shipping charges for returned items.


20% Re-stocking Fee

After 30 days and up to 12 months after your date-of-purchase, you can return your product and be charged a 20% re-stocking fee plus shipping charges.  There will be no refund of your purchase after 12 months from your date-of-purchase.


Defective Product

You have the option of CryoConcepts replacing, at no charge, any product that is defective (not activating, not spraying properly) for a period of one year after purchase of the product.  Replacement items will be shipped at no charge to you after: 1. we have received the defective product and 2. have concluded, at our sole discretion, that the product is defective.  CryoConcepts will cover the shipping charges involving defective items.